Farran Media Call Center Services Created for Publishers

When you’re looking for call center services, you need more than just telemarketers–you need personal account representatives who are extensions of your brand. Having published magazines for more than 20 years, we understand just what it takes to be successful in a highly competitive market. Your success hinges on keeping your customers loyal and engaged–but staying in touch with each and every one of your subscribers can take hundreds of hours each month. At Farran Media Services, we specialize in meeting those needs. Our call center services give you direct access to experts who will create custom-tailored scripts and campaigns. We specialize in everything from renewing subscriptions to helping your company handle and reply to inbound customer service questions and will work with your company’s unique needs to support your business objectives–all while exceeding your expectations.

Outbound Calls

From customer retention to getting new subscribers–the right outbound telemarketing campaign can help you achieve tremendous company growth.

Inbound Customer Service

We can handle your roll-over calls, frequently asked questions and so much more. Our call center gives you professional agents based right here in Phoenix, Arizona.

Trade Shows & Events

Looking to increase attendance for an upcoming event or trade show? We can handle your pre-registration calls, post-event follow ups and more!

What sets us apart?

Being publishers ourselves, Farran Media is the ideal partner for the B2B publisher. We understand the unique needs of B2B publishers and are able to provide custom-tailored solutions and act as a true extension of your brand that other call centers can’t match.

Why you should partner with Farran Media Call Center Services

As the industry gets more and more competitive, each and every subscriber counts. With hundreds of options available to your subscribers just a few clicks away, you understand that your success is tied directly to your customers’ loyalty. Farran Media’s experienced agents specialize in the publishing industry and are uniquely qualified to help create custom scripts and campaigns specially tailored to your company’s needs. Have questions? You can find some of our frequently asked questions below or give us a call at 480-445-9699.

Some of the services we offer:

  • Subscriber Re-qualification/Renewal
  • Former Subscriber Reactivation
  • New Subscriber Campaigns
  • Postal Audits
  • Data Verification & Enhancement
  • Trade show & Events Marketing

Frequently Asked Questions

As a B2B publisher, your success depends upon your audience, and your audience is built around your brand. Unpleasant interactions can undermine this balance, so it’s important to choose a partner that will represent your brand the way you would–with upmost professionalism and respect. As publishers ourselves, Farran Media is the ideal telemarketing partner for the B2B publishing industry. We understand the telemarketing needs of B2B publishers and are uniquely qualified to provide the custom-tailored solutions and superior service you require.

Campaigns are often up and rolling in about a week.

Farran Media Services is in Phoenix, Arizona.

Outsourcing gives your company access to skilled experts, increased efficiency, flexible staffing, and lower overhead–so you can focus on your core competencies.

Offshore call centers are those operated outside the United States, in countries like India and the Philippines. Onshore call centers are those operated in the United States. Farran Media Services is an onshore call center with all of our operators working right here in Phoenix.

Offshore call centers are often offered at cheaper rates and can save your company money–but they may come with potential issues.

Language barriers – With English being a second language, many operators have accents that can make calls hard to understand for your customers and can lead to frustration or a negative experience with your company.

Stuck to a script – Because of the language barrier issues, offshore call centers operators often will not deviate from the script they have received, and aren’t properly equipped to handle any issues or unrelated problems the caller is having. This can lead to customers feeling frustrated and with the impression that their needs or issues are not a priority for your company.

Let’s Work Together!

Our dedicated reps are waiting to help your company grow while saving you money! Give us a call at 480-445-9699 or fill out the form below to start planning a custom call center solution for your company.